Frequently Asked Questions
When will I receive my order?
At Wooooojack Factory, we prepare your order within 24 to 48 business hours, Monday to Friday (excluding public holidays). Shipments are not made on weekends.
Indicative delivery times:
- 24 to 48 hours after dispatch
- 7 to 14 working days depending on the destination
These times are given as an indication and may vary depending on the carrier or exceptional circumstances such as periods of high traffic or weather conditions.
What is the return policy?
Returns are accepted within 14 days of delivery, no questions asked, for items purchased directly from Wooooojack Factory. Find out how we make returns easy. Learn more.
Is payment safe and secure?
Yes! All payments on the Wooooojack Factory website are fully secure thanks to SSL encryption technology. Your banking information remains confidential and protected at every stage of the transaction.
Do you ship worldwide?
Do you ship worldwide?
Yes! Wooooojack Factory delivers your products worldwide. No matter where you are, we make sure your order arrives quickly and safely.
Where are your products manufactured?
Where are your products manufactured?
All Wooooojack Factory products are designed and manufactured in France, in our workshops in the Jura region. We prioritize short supply chains as much as possible by using local partners for subcontracting.
In some cases, certain parts or production stages may be entrusted to partners in Switzerland, in order to guarantee the best possible quality.
