FREQUENTLY ASKED QUESTIONS

To easily find your answers, this is the place.

Products

Where can I buy your products?

You can purchase our Wooooojack Factory products directly from our website or through your local retailer.

We are happy to collaborate with any store in France, so if your shop does not yet carry Wooooojack Factory products, encourage them to contact us directly.

For international stores and distributors, we work with Lancaster, SSA, Pro Archery, and Dynasty, who can supply our products.

Contact us if you need assistance finding a distributor near you!
Do you offer spare parts?

Yes, we offer springs compatible with our Plungers directly on our website.

For any other spare parts, you can contact us by email at woooojackfactory@gmail.com or through the Contact section at the bottom of the page. Our team will be happy to respond to you promptly!
How can I become a retailer or learn more about your products?

You can fill out the Become a Retailer form available on our website, or contact us directly by email at woooojackfactory@gmail.com or through the Contact page on our site. Our team will be happy to answer all your questions!

Sponsorship & Partnership

I would like to be sponsored by Wooooojack Factory. How can I apply?

You can submit your profile directly through our Pro Staff Application page. Our team will review your application and get back to you if your profile meets our sponsorship criteria.

Order & Delivery

When will I receive my order?

At Wooooojack Factory, we process your order within 24 to 48 business hours, Monday to Friday (excluding public holidays). Shipments are not made on weekends.

Estimated delivery times:

  • 24 to 48 hours after dispatch for Wooooojack Factory products within France.
  • All Dynasty products are shipped from Japan, with delivery times potentially taking several weeks.
  • Average delivery time outside France: 7 to 14 business days, depending on the destination.
  • Due to international shipping and customs procedures, delivery may occasionally take several weeks.

These times are indicative and may vary depending on carriers or exceptional circumstances such as high-demand periods or weather conditions.
I paid for express shipping, but my order hasn’t been shipped yet. What’s happening?

Don’t worry, we haven’t forgotten you! We strive to ship all orders as quickly as possible (80% of our orders are shipped the same day or the next day). However, sometimes due to high order volumes or the need to manufacture a part for your order, shipping may take a few days.

Once your order is ready, it will be shipped using the delivery method you selected.
How will I know when my order has been shipped?

When you place your order, you should receive two emails: the first at the time of ordering, and the second when your order has been shipped.

If you do not receive a confirmation email a few hours after placing your order, please send us an email so we can verify that your order has been properly recorded.
Do you ship worldwide?

Yes! Wooooojack Factory ships our products worldwide. No matter where you are, we ensure your order reaches you quickly and safely.

Payment

What payment methods do you accept?

We accept payments by credit card, PayPal, Apple Pay, and bank transfer (bank transfer available only in France). All payments are secure and protected.
Is the payment safe and secure?

Yes! All payments on the Wooooojack Factory website are fully secure thanks to SSL encryption technology. Your banking information remains confidential and protected at every step of the transaction.

Returns & Warranties

What is your return policy?

For Wooooojack Factory products:

Returns are accepted within 14 days of delivery, no questions asked, for items purchased directly from Wooooojack Factory. Learn more about how we simplify returns.

For Dynasty products:

Due to shipping from Japan, returns or refunds are not possible for Dynasty products.

In case of any issues, Wooooojack Factory will liaise with Dynasty to ensure the manufacturer’s warranty is honored. Learn more.

Customer Service & Contact

How can I contact you if I have a question?

You can easily contact us:

Our team is available Monday to Friday, from 8 AM to 7 PM, to assist you and answer all your questions.

Manufacturing

Where are your products manufactured?

For Wooooojack Factory products:

All Wooooojack Factory products are designed and manufactured in France, in our workshops in Jura. We prioritize short supply chains by working with local partners for subcontracting. In some cases, certain parts or production steps may be handled by partners in Switzerland to ensure the highest possible quality.

For Dynasty products:

All Dynasty products are designed in Japan, combining traditional craftsmanship with innovation. Manufacturing relies on precise Japanese techniques, ensuring an impeccable level of quality.